FAQ – frequently asked questions

 

How can I contact you?

Our customer service email is support@shoplarva.com

 

How long does it take to receive my order?

Orders typically ship out in 4-10 Business Days. We print, decorate and laser etch all of our products in house to ensure quality with fast shipping.

 

How can I track my order?

You will receive an email once your order has shipped along with your tracking link.

 

How can I exchange an item?

Please see our exchange/return policy by clicking here: Refund Policy

 

Do you offer refunds?

Please see our refund policy by clicking here: Refund Policy

Is Shop Larva a secure site?

Shop Larva uses a 256-bit SSL certificate to establish a secure encrypted connection between your computer and our servers. This connection protects your sensitive data. All pages, content, credit card, and transaction information is protected by the same level of security used by banks. Our site is hosted by Shopify Inc. (NYSE:SHOP). Backing by the leading ecommerce platform enables us to offer 99.99% uptime and 24/7 monitoring. With a large network of servers placed across the world, we can offer you a secure, robust, and performant ecommerce experience. Our site is also certified Level 1 PCI DSS compliant, the highest level of security certification. This certification signifies we're in compliance with standards for security policies, technologies and ongoing processes that protect our payment systems from breaches and theft of cardholder data.